2-Day Free Shipping ($100+ US Orders)

FAQs


What's on the Packaging? Is It Discreet?

Our labels list the company name as "Shipping Dept." That's about as discreet as you can get! So rest assured, there's absolutely no indication of adult products on envelope/box packaging.

Also, orders typically show up in mailboxes because we use the U.S. Postal Service.


What Does Your Shop Display as on Credit Card Statements?

After making a purchase, "Burst Equity, Inc." should show up as pending. Once it finishes processing, your statement may display us differently, which is out of our control.

You'll receive an additional email receipt from Burst Equity Inc as well. We provide these only for full clarity, and this does NOT mean you've been charged twice.


Free Shipping for United States (2-4 Days)

Orders over $100 qualify for Free Shipping within the United States. Since we use USPS First Class Mail, delivery generally takes 2 to 4 days after usually 1 day of order processing.

Free Shipping also includes Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and Military Locations. However, delivery time estimates may take longer due to travel distance or other regulations.


International Shipments (7-21 Days)

International orders over $100 have a discounted shipping rate of $25 ($10 Canada), as opposed to the standard USPS Priority $44 ($30 Canada) rate. Time estimates range from 7 to 21 Days, depending on the country. For more information, please read our Shipping Policy.

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How Do I Track My Order?

After completing a purchase, you may opt-in to SMS updates for real-time tracking. Once your order has been shipped, we also notify customers with an email labeled "Your order is on the way" and provide tracking info.

Note: At any time, you can visit the order confirmation email, then tap the button "View your order" to add a phone number for SMS updates as well.


Where Are Products Made and Sent From?

All our manufacturers are located in the United States. Then these products are stored and shipped out from a warehouse in Pennsauken, New Jersey. Take note, your distance from this location affects how long orders will take to arrive. Customers who are also within the U.S. almost always receive swift delivery times.


What Is Your Policy on Refunds & Returns?

Please see our Refund Policy for comprehensive information. But for the most part, we provide refunds or returns for damaged, missing, and incorrect items. However, you must notify us within 30 days after placing an order.